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Program Overview
Speaking Together, a national initiative funded by the Robert Wood Johnson Foundation, is dedicated to improving delivery of language services to reduce health care disparities faced by patients across America. This program, the first of its kind to integrate quality improvement techniques with hospital-based language services, demonstrates how communities with linguistically diverse patient populations can deliver high quality language services to those patients that need them. Speaking Together began as a 10-hospital collaborative learning network where hospitals implemented performance measures, assessed current processes and used techniques of rapid cycle change to improve delivery of language services. The experience of hospitals participating in the program shows that improvements in language services can be addressed by better understanding demand for these services and by engaging in efforts to integrate language services into clinical care processes. Findings from the collaborative are available to assist others in their efforts to eliminate language barriers in health care delivery. The collaborative is managed by a National Program Office (NPO) housed at the Department of Health Policy at The George Washington University School of Public Health and Health Services. For more information, download the Speaking Together fact sheet.
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