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Measures
The George Washington University Department of Health Policy is pleased to release the language services performance measures being piloted and tested in its learning collaborative. The measures, developed at the request of the Robert Wood Johnson Foundation, allow hospitals to examine how they communicate with non-English-speaking patients, and focus attention on how hospital staff can better structure and manage language services programs to have effective, efficient and timely communications with patients with limited English proficiency (LEP). The measures are as follows:
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The percent of patients who have been screened for their preferred spoken language
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The percent of LEP patients receiving initial assessment and discharge instructions from assessed and trained interpreters or from bilingual providers assessed for language proficiency
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The percent of encounters where the patient wait time for an interpreter is 15 minutes or less
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The percent of time interpreters spend providing medical interpretation in clinical encounters with patients
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The percent of encounters interpreters wait 10 or more minutes to provide interpreter services to provider and patient
Access the measure specifications here |
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