| In Any Language: Improving the quality and availability of language services in hospitals
In Any Language: Improving the quality and availability of language services in hospitals highlights the experiences of the Speaking Together hospitals and showcases some of the initiatives and interventions that been implemented in these health care organizations. It begins with a discussion of a set of performance measures that were developed to provide a common platform for working toward quality improvement in language services. The next sections of the report highlight the progress that the hospitals have made in achieving their goals around improved language services delivery. To this end, graphic illustrations are provided describing performance on the language services measures throughout the Learning Network. Also described are the structural, organizational and procedural changes that took place in the hospitals to support and sustain change on behalf of patients with language needs. The final section provides some lessons born from experiences in Speaking Together. The hope is that these experiences will help other hospitals across the country tackle the tough challenge of advancing language services within their organizations.
Ten hospitals used the following five performance measures to evaluate and improve key aspects of language services delivery:
Click here to learn more about Speaking Together Performance Improvement Measures.
Click here to learn more about Speaking Together hospital grantees. |
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