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Addressing Language Barriers in Health Care, Asks "What's at Stake?"
March 2007 Hospitals and clinicians face a growing challenge as America becomes more multicultural and multilingual: how to provide high-quality care to more than 20 million people who speak or understand little English, if any. A new collaborative of 10 hospitals from across the U.S. is participating in a 'learning network' to test ideas and share lessons learned on models for providing effective language services that hospitals can adapt to meet the needs of linguistically diverse patients. The hospitals are taking part in Speaking Together: National Language Services Network, a new project funded by The Robert Wood Johnson Foundation and led by a team of experts on language barriers in health care at The George Washington University School of Public Health. Because there is a clear link between the quality of care that a patient receives and the quality of language services he/she is provided, the hospitals are working together to better understand how the can best provide consistent, effective and timely interpretive services to an increasingly diverse patient base.
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