| Practical Tools for Improving Language Services Delivery
Based on the findings of the learning collaborative, change ideas have been useful tools in helping health care organizations to assess, monitor, and overcome barriers to effective communication.
Hospitals worked from November 2006 through May 2008 with the guidance of expert faculty from the George Washington University to identify, test, and implement change ideas to improve the quality of language services. The document provides insights on common challenges and suggestions for how performance gaps can be addressed.
Tools for Improving Language Service Delivery presents actionable strategies that address key issues in language services such as:
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Screening all patients for preferred language;
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Obtaining registration support in patient language identification;
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Changing provider practice and improving documentation of language services use;
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Anticipating demand for services and scheduling interpreter encounters;
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Knowing who bilingual providers are and assessing their qualifications;
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Assessing capacity and demand for language services; and
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Addressing unanticipated requests for language services. |
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